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Key Team

We believe wholeheartedly in our purpose, mission, and vision but also realize that it is too easy to say one thing and do another. It takes great people to make a difference and to help us achieve our mission of helping our customers optimize their menus. Over the past 58 years we have been working diligently to assemble a fantastic group of people that subscribe to our PMV, have a passion for foodservice, and want to serve our customers. Our customers have put their trust in our beliefs and the people we have in place to make it happen.


Connect with Mike:

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Mike Ross

Mike is Co-President of Taylor Arizona. In addition to his tenure with Taylor, he is the owner and President of DSL Northwest. He is the 4th generation in his family in the foodservice business and has over 20 years’ experience helping businesses optimize their menus. Mike is very passionate about food and at one point was excepted into the Culinary Institute of America but decided he would rather help people in the business than be in it himself. In addition to his management responsibilities, Mike maintains an active role with chain account sales, unique product development, and developing key strategic alliances in the industry.


Connect with Steve:

(602) 276-1733
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Steve Rice
General Manager, Co-President

Steve purchased Taylor-Arizona in December 2012. Steve has ownership in two other distributorships and brings a tremendous amount of experience to the Taylor-Arizona. He has over 39 years in the industry and prides himself on his results-oriented management style, strategic partnerships, and effective alignment with and support of key business initiatives. Steve thrives on navigating high-performing teams through changing business strategies with clear focus on the customer. He is passionate about our purpose, mission, and vision in everything we do at Taylor of Arizona. This is the key to our success as we continue to build our world class food service equipment distributorship. “I believe that we are true partners with our customers and helping them be successful, we in-turn, are successful.”


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Jim Neil
Vice President of Sales and Marketing

Jim Neil is a Principal with DSL Northwest and oversees all equipment sales. Jim is a 24-year veteran to the foodservice industry, having spent the majority of his career as the President and co-owner of JG Neil and Company, a leading foodservice agency in the Pacific Northwest. Jim has been helping independent restaurant operators and chain accounts in the Pacific Northwest develop and deliver creative menu options as well as source the finest ingredients for their operations. When not working with customers, Jim can be found on the soccer, football or lacrosse fields as a coach or cheering parent.


Connect with Rory:

(602) 276-1733
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Rory Gagnon
Service Manager

Rory is a 30-year Taylor-Arizona employee. Rory’s responsibilities include managing the team of service technicians. He takes pride in administering their training so that we have the best trained technicians to service our customer. Rory is also the advocate for the customer. He takes pride in working with the customer and the technicians for a positive experience and a well serviced machine.


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Willie Trujillo
Operations Manager

Willie is a 20-year Taylor-Arizona employee. His responsibilities include managing dispatching of service calls, scheduling of equipment installations, administration of service contracts and the parts department. Willie takes pride in ensuring we have the right parts in stock in both the parts room and the trucks to ensure low wait times for parts.


Connect with Sheila:

(602) 680-5875
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Sheila Martin

Sheila Martin is the Controller for Taylor of Arizona. and oversees all the accounting and administrative functions of the company. Sheila has a BS in accounting and over 25 years of accounting and administrative experience. Sheila and her team support the customers, operations and sales department of Taylor of Arizona. Her understanding of all the processes of the company allows her to see all sides of the business and the customer’s needs in order to provide the best support possible.

CALL 1-800-224-8400 | Phoenix: 602-276-1733 | Tucson: 520-624-6448